A Checklist for Superior Leaders

“The ability to learn is the most important quality a leader can have.” – Sheryl Sandberg Far too many leaders think that their technical or operational prowess is a benchmark for success. The superior ones, however, understand the power of influence, empathy and...

Anticipation is a Super Power

It takes planning and deliberate practice to avoid becoming captive to our busy, overbooked calendars. Anticipation is a super power. Executives who spend their time constantly reacting to their calendars eventually lose the ability to anticipate. You can’t...

Leaders ask for permission

Many of us have worked for Bosses. You know, the person who pushes the rock up the hill by cajoling, manipulating and coercing his team. Bosses have authority and bosses make sure everyone in earshot knows it. They’re the people who help turn w – o –...

The machine is not our customer.

The server is not our customer and neither is the web site. A person is our customer. The annual report or marketing brochure is not our customer. A person is. The data analytics report is not our customer. A person is. And the airline booking system is most certainly...

Great teams fly like geese.

To the untrained eye, a typical flock of geese flies in a strict V formation. The leader does what leaders do, flying in the front and taking on the full force of the wind while everyone follows in its wake. Lots of teams in the corporate world move together in a...